I am a resident
- Registering and signing in
- Verifying permanent residence
- Displaying your personal QR code
- Viewing available benefits and establishments
- Viewing redemption history and total savings
App support
How can we help?
ResidentPass helps verified residents access benefits provided by participating municipalities and local establishments using a secure, regularly changing QR code.
Getting started
Choose your role
The same app is used by residents and authorised establishment staff.
I work at an establishment
- Switching to staff mode
- Allowing camera access
- Scanning a resident’s QR code
- Selecting and confirming a provided benefit
- Entering the actual benefit amount when requested
QR code
Why does the QR code change?
Your personal QR code refreshes regularly to help prevent misuse. Do not use a screenshot of it or share it with another person.
Open My QR code in the app.
Show the current QR code to authorised establishment staff.
Staff scan the code and the app displays the available benefits.
After providing the benefit, staff confirm its use in the app.
Help
Frequently asked questions
I cannot see any available benefits.
Check that your permanent residence has been successfully verified in the app.
Benefits may depend on your municipality, the establishment, validity dates,
and the rules of each offer. Contact support if the problem continues.
Why does my QR code keep changing?
This is expected. The code refreshes regularly for security reasons so that an
old screenshot or photograph cannot be used for an extended period.
The scanner cannot read the QR code.
Increase the screen brightness, clean the camera lens, keep the phone steady,
and make sure automatic date and time are enabled. Staff should also confirm
that the app has permission to use the camera.
I cannot switch to staff mode.
Staff mode is available only to users who have been assigned a role at one or
more establishments. Ask the administrator of your organisation or establishment
to check your access.
A provided benefit is missing from my history.
Scanning the QR code alone is not enough. Staff must confirm the benefit in the
app after it has been provided. If the record is still missing, contact support
with the approximate time and establishment name.
How do I delete my account?
In the app, open ZMĚNIT NASTAVENÍ and select
SMAZAT ÚČET. Follow the instructions shown in the app.
Contact support if you cannot complete the process.
I changed or lost my phone.
Sign in on the new device and follow the instructions in the app.
If you cannot sign in or are concerned about account misuse,
contact support as soon as possible.
Troubleshooting
Before contacting support
- Check your internet connection.
- Close and reopen ResidentPass.
- Make sure you are using the latest available app version.
- Enable automatic date and time.
- Allow camera access when using the scanner.
- Sign out and sign in again.
Account and data
Manage your account
Delete your account
In the app, go to ZMĚNIT NASTAVENÍ and select SMAZAT ÚČET. The app will guide you through the request.
Personal data requests
Send questions about accessing, correcting, or protecting your personal data to info@kadlecelektro.cz.
Do not include your password, identity document number, national identification number, or QR code content in your message.
Contact us
ResidentPass support
When reporting a technical issue, include your device model, iOS version, app version, approximate time of the problem, and a brief description.